There are two doors in the village. Knock on the right one and the answer comes faster.
| Your question | Which door |
|---|---|
| Which set suits my child's age or our playroom? | Ours: [email protected] |
| Will a clear set connect to the solid cubes we own? | Ours (short answer: yes) |
| Classroom, therapy room or party ideas | Ours |
| Press, collaborations and teacher programs | Ours |
| Where is my parcel? Can I change the delivery? | The partner store, from your order page |
| A cube arrived cracked, or the box was short | The partner store, from your order page |
| Refunds and replacements | The partner store, from your order page |
Why orders go to the store
Your purchase is placed with, paid to and shipped by the partner store you bought from. Its team can see the order, the tracking and the payment; we never receive any of that, so they can solve a delivery or replacement question in minutes where we could not.
Our door
By email
[email protected]
A real person reads every message on weekdays and answers within two working days.
By post
Apluses
1418 Dresden Drive NE, Suite 240
Atlanta, GA 30319
Photos of what your builder made are always welcome, with or without a question attached.